Refund Policy

Last updated: March 2, 2026

This Refund Policy explains how subscription refunds are handled for SlideNarrate. Payments are processed by Lemon Squeezy as merchant of record.

1. General Rule

Subscription payments are generally non-refundable once a billing cycle has started, except where required by applicable law or where explicitly approved at our discretion.

2. Eligible Refund Cases (Typical)

• Duplicate charges for the same subscription period.
• Billing errors caused by technical malfunction.
• Unauthorized payment (subject to verification).
• Service unavailability issues that materially prevented access, when not resolved within a reasonable timeframe.

3. Non-Refundable Cases (Typical)

• Partial-period usage after cancellation.
• Unused credits or unconsumed quotas in the current cycle.
• Plan downgrade decisions by user.
• Preference changes after successful service delivery.

4. Cancellation and Renewal

• You can cancel from the subscription management portal at any time.
• Unless otherwise stated, cancellation takes effect at the end of the current billing period.
• Access to paid plan limits remains available until period end.

5. Upgrade / Downgrade Proration

Plan changes may apply proration according to billing-provider settings. Any prorated debit or credit shown at checkout or on invoice is part of the billing calculation and is not treated as a separate refund.

6. How to Request a Refund

Email support@slidenarrate.com with:

• Account email used for purchase
• Order/subscription reference
• Reason for request and relevant evidence (screenshots/logs)

We aim to respond within 7 business days.

7. Processing Method

Approved refunds are processed through Lemon Squeezy and the original payment method. Processing time depends on card networks and banks.

8. Consumer Rights

Nothing in this policy limits any mandatory consumer rights under applicable law.